Returns and Refunds Policy

Returns and Refunds Policy

We hope you’re happy with your Palm Living purchase, however if you decide it isn’t right for you, you can return or exchange unwanted items.

  • Unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging within 28 days of purchase.
  • Items must not have been used or assembled in any way.
  • Returns cannot be accepted once the assembly process has begun.
  • We are unable to accept responsibility for returned items lost or damaged in transit so please ensure your item is fully wrapped/ protected.
  • Returned items will be inspected and a refund will be issued within 5 working days, please note it can take up to 14 days for the refund to clear in your account.
  • We reserve the right to refuse a refund if the above conditions have not been met. This does not affect your statutory rights.

Sending your parcel back


To arrange a return please email with your full name, address and item description, we will then arrange a suitable return for your item.

  • Parcel or small items:We use a 3rd party parcel service to collect your item, you will not need a label as the courier will bring one OR we will email you return label as a PDF.
  • Pallet or larger items: We will arrange a suitable collection, no returns label necessary.

The cost of returns for any unwanted items must be covered by the customer.