We hope you’re happy with your Palm Living purchase, however if you decide it isn’t right for you, you can return or exchange unwanted items.
- Unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked and undamaged packaging within 28 days of purchase.
- Items must not have been used or assembled in any way.
- Returns cannot be accepted once the assembly process has begun.
- We are unable to accept responsibility for returned items lost or damaged in transit so please ensure your item is fully wrapped/ protected.
- Returned items will be inspected and a refund will be issued within 5 working days, please note it can take up to 14 days for the refund to clear in your account.
- We reserve the right to refuse a refund if the above conditions have not been met. This does not affect your statutory rights.
Sending your parcel back
To arrange a return please email email@example.com with your full name, address and item description, we will then arrange a suitable return for your item.
- Parcel or small items:We use a 3rd party parcel service to collect your item, you will not need a label as the courier will bring one OR we will email you return label as a PDF.
- Pallet or larger items: We will arrange a suitable collection, no returns label necessary.
The cost of returns for any unwanted items must be covered by the customer.